English 372 Business Writing

• Blake Scott and Melody Bowden. Service-Learning in Technical and Professional Communication. Longman; 1st edition (September 3, 2002). ISBN: 0205335608 Reviewed by Amy Krug. Recommended. “Includes an excellent chapter about rhetoric, including background information on the rhetorical triangle and basics of rhetoric and audience…. Since this isn’t really focused on writing, per se, rather the theory of service learning, it doesn’t include a lot of mechanics. It does, however, include information on style, design, and language for deliverable documents such as status reports, trip letters, and the like….[The book] gives a good overview of what service learning is (and isn’t) and had a lot of student testimonials….[L]ots of the information would make great supplemental material for a class that had service learning as a component.”
• Lehman, Carol and Debbie DuFrene. Business Communication, 14^th ed. Thomson South-Western, 2005. ISBN 0-324-27270-7.
• Locker, Kitty. Business and Administrative Communication. McGraw-Hill/Irwin; 7th edition (2006). ISBN:0072964464. Reviewed by Molly Sexton and Jim Farrelly. Recommended. This book is extremely comprehensive and includes an enormous amount of resources. Teachers may find those resources useful or overwhelming.
  
• Locker, Kitty O. and Stephan Kyo Kaczmarek. Business Communication: Building Critical Skills. 2nd ed. New York: McGraw-Hill Irwin, 2004. ISBN 0-07-256219-6. This paperback is less hefty than Locker's other book, which may make it appealing to some instructors. It touches on adapting messages to audience, cross-cultural communication, document design, electronic communication, and interpersonal communication, among other things.
  
• Plung, Daniel. Professional Communication: The Corporate Insider’s Approach. Thompson Southwestern, 2004. ISBN 0-324-27038-0.
• Schultz, Heidi. Business Scenarios: A Context-Based Approach to Business Communication." New York: McGraw-Hill Irwin, 2006. ISBN 0-07-298424-4. This short paperback is strongly rhetorical, based in research, and includes discussion of document design and oral communication.
  

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